Employment - Manager, Enterprise Application Services

Manager, Enterprise Application Services

Cape Breton University



At CBU, the Information Technology (IT) Services Department delivers technology services and support to students, faculty, and staff. From networking through educational support, academic and administrative computing, IT Services endeavors to provide the best possible support to its clients. All classrooms are equipped with smart classroom technologies. Wireless networking is available campus-wide.
Under the general direction of the Chief Information Officer (CIO) the Manager, Enterprise Application Services provides University-wide application support and development to students, faculty, and staff in support of the strategic goals of the University. Responsible for the University’s enterprise architecture, the Manager leads and assigns teams of employees, student laborers and contractors who document requirements, design, and build/configure systems and software to best address client needs. The Manager is a champion for business solutions effectively achieving the documented needs of the University’s stakeholder community in continuous process improvement.
Work Characteristics
Customer Service
Builds strong, positive relationships with internal and external customers. Delivers the highest quality of service. Anticipates needs and develops a reputation for responsiveness.
Demonstrates vision. Inspires confidence, encourages participation, installs enthusiasm for institutional and personal professional goals; secures group action. Treats individuals fairly and with respect. Functions effectively under pressure.
Team Building
Seeks and maintains positive working relationships within and among departments. Facilitates, with the IT Services team, the work of others. Seeks input of others respecting diverse opinions and ideas. Works as a member of a team with a common purpose.
Management and Administration
    • Supervise full-time and part-time staff, contract or student hires. Hire, orientate, train, and evaluate staff. Schedule staff hours.
    • Supervise external specialists while carrying out contract work.
    • Assign tasks and/or delegate responsibility.
    • Monitor performance and provide day-to-day and periodic formal performance feedback.
    • Counsel and provide development and training opportunities to enhance performance levels and team participation.
    • Resolve employee concerns either directly or through established grievance/complaint procedures.
    • Initiate disciplinary action, recommend and justify discharge where warranted.
    • Demonstrate fiscal responsibility through adherence to the University’s financial business plan and strategies.
    • Plan for succession.
    • Participate with the IT management team contributing to the development and implementation of short- and long-term plans, goals, and objectives.
    • Participate in the budget planning process and administer the IT Services budget line.
    • Plan, direct, and coordinate daily activities of the Enterprise Application Systems unit.
Maintain and Enhance Enterprise Application Systems
  • Develop standards and best practices to support system design and implementation.
  • Design and apply client business needs methodology. Ensure system designs adapt to emerging trends.
  • Provide tools, training, and guidelines on application systems.
  • Pilot and evaluate new tools and services prior to adoption.
  • Build and maintain client relationships; champion business solutions.
  • Foster a client-focused approach throughout the unit.
  • Establish measures and criteria to evaluate solution outcomes.
  • Confirm strategic alignment of business systems, processes, and strategies.
Develop and Maintain Working Relationships
  • Develop collaborative partnerships with common goals to improve systems and reduce costs to the University.
  • Engage clients to ensure understanding of their IT business needs, priorities and processes. Catalogue priorities and deploy resources as required including those needed for Enterprise Application support.
  • Meet regularly with unit staff and clients to evaluate, revise, and measure accomplishment of annual goals and objectives, in addition to project goals and objectives.
  • Ensure Application Support unit contributes value to the University through implementation of optimal business solutions.
  • Interact regularly with vendors to assess ongoing planning and processes needs that support activities related to process improvement.
  • Manage formal and informal agreements that maintain effective support environments for IT supported applications.
  • Adhere to and ensure compliance with Information Technology Infrastructure Library (ITIL) principles and in the delivery of support.
  • Adhere to and ensure compliance with the University’s Enterprise Risk Management (ERM) protocols in the delivery of support.
Information Resource Management
  • Plan the design and mechanisms required to manage data and information assets across the University in accordance to data governance and best practices.
  • Create accompanying risk management protocols and systems.
  • Develop information reporting in accordance to information reporting strategy
Strategic Client Service Management
  • Execute tactical plans in accordance with established policies and expectations as determined by the IT business plan, and in support of the University’s goals and objectives.
  • Set annual goals and objectives for the Enterprise Applications unit to support the IT Services Department business plan and University goals and objectives.
  • Serve as an active member of cross-department and cross-University working groups, committees, and projects providing expertise as required.
  • Introduce risk management protocols and system components.
  • Ensure system designs will adapt to emerging market changes/trends.
  • Ensure compliance with internal controls and practices.
  • Assist stakeholders in leveraging technology to enable business process improvements.
Plan, Design, Implement, and Manage Enterprise Applications 
  • Ensure analysis of client system and software needs and subsequent design and development of appropriate software packages.
  • Develop protocols and guidelines related to change for all supported systems. Determine replacement schedule for IT services, tools, and equipment.
  • Identify the growing need to manage information and data assets and confirm appropriate business tools and resources to support these priorities including data governance and information reporting capabilities.
  • Champion business solutions.
  • Provide support and guidance for development teams.
  • Communicate structural changes and revisions through formal channels.
Client Service, Team Work, and Technology Innovation
  • Ensure design and implementation of IT service delivery standards to provide greater efficiencies. Establish related measurement tools and communication channels to ensure continuous quality improvement.
  • Initiate and sustain constructive relationships through consultation with both internal and external clients.
  • Keep current in emerging technologies to ensure the Department is well-positioned to deliver its programs and services.
Design and Architect Long Term Strategy to Support Business Needs
  • Prepare an annual divisional plan that aligns with the Department’s and University’s goals and objectives from both an administrative and academic front.
  • Translate requirements into appropriate Enterprise IT plans, strategies, and solutions that best address client needs.
  • Foster strategic alignment of business systems, business processes, and IT projects which impact across program areas.
  • Responsible for the Enterprise Architecture of the institution.
Project Management
  • Establish prioritized project plans both as a standalone project manager and facilitated by the Project Management Office.
  • Ensure client and staff participation on projects and initiatives.
  • Meet regularly with unit staff and clients to evaluate, revise, and measure accomplishment of annual goals and objectives in addition to project goals and objectives.
  • Participate in IT Quality Improvement/Risk Management initiatives and project to improve departmental processes and workflow.
Performs other related duties as assigned.
How To Apply

Cape Breton University will be accepting applications for this opportunity via their Human Resource Information System (HRIS), or other external site. Please follow the link and the instructions below carefully. Failure to do so may result in disqualification.

  • Undergraduate degree.
  • Minimum five years directly related experience.
  • An equivalent combination of education and experience may be considered.
  • Demonstrated management experience preferably in a unionized environment.
  • Demonstrated ability in leading a team while working under deadlines.
  • Demonstrated ability in leading a transition from a support to service focused team.
  • Strong organizational skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Ability to lead a team through a creative process.
  • Knowledge and experience in application development and support.
  • Experience/training in project management a definite asset.
  • Certification in ITIL a definite asset.
  • Experience with Ellucian Colleague, CRM Advance, CRM Advise, CRM Recruit and Ethos Data Integration a definite asset.
  • Knowledge and experience with Software-as-a-Service (SaaS) and AWS a definite asset.
  • Knowledge and experience in SQLJAVAGIT a definite asset.
  • Knowledge and experience with Microsoft Dynamics, Microsoft SQL Reporting Services, Microsoft SharePoint, and Microsoft Teams are a definite asset.
  • Knowledge and experience with Learning Management Systems such as Moodle or D2L are a definite asset.
Intended Audience

This employment opportunity is open for: Canadian, Permanent Residents, and Temporary Residents who are able to work for any employer in Canada (Study Permit and Open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
Cape Breton Regional Municipality
Nova Scotia
Opportunity Information
Cape Breton University
NOC Code
Other administrative services managers (0114)
Experience Required
Available Openings
Pay Type
To be Determined
To be Determined
Estimated Weekly Hours
Start Date
End Date
Language Proficiency Level
Fluent (CLB 10-12)
Posted on
November 15th 2021
December 16th 2021