Job Details - Junior Service Desk Support

Junior Service Desk Support

Swarmio Media

Permanent

Work from home
Description

Requirements:

  • Have a gaming background or experience as a gamer
  • Reside in Sydney, Nova Scotia
  • Enjoy working with customers and end users
  • Have strong reading, writing and communication skills.
  • Enjoy problem solving
  • Fast learner
  • Experience using JIRA (desired) and Intercom
  • Experience working with technical teams.

Responsibilities:

  • Engaging in communications with customers by email, chat and service desk tool to identify, track and resolve issues.
  • Own user issues from end-to-end. Understand the user’s issues, update tickets, following up with internal teams through and customers through resolution.
  • Ensuring customers and users have a quick response time by staying on top of their assigned tickets.
  • Update knowledge base support documentation after each interaction as needed.
Intended Job Posting Audience

This employment opportunity is open for: Canadian, Permanent Residents, and Temporary Residents who are able to work for any employer in Canada (Study Permit and Open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Job Information
Employer
Swarmio Media
NOC Code
User support technicians (2282)
Experience Required
Yes
Available Openings
1
Pay Type
To be Determined
Pay Rate
To be Determined
Estimated Weekly Hours
Graduate to Opportunity (GTO)
Yes
Start Date
September 1st 2021
End Date
Language
English
Language Proficiency Level
Fluent (CLB 10-12)
Posted on
August 10th 2021
Expires
September 30th 2021