Employment - Client Technology Services Specialist (Limited Term)

Client Technology Services Specialist (Limited Term)

Cape Breton University

Full-Time Contract Union

Weekdays Evenings Shift

Description

Cape Breton University (CBU) invites applications for the Client Technology Services Specialist in the Information Technology (IT) department.. This is a full-time limited term for approximately 1-year.

Reporting to the Manager, Client Technology Services, the Specialist takes a holistic and service-oriented approach to supporting CBU's computing ecosystem. This includes configuring, maintaining, and troubleshooting end-user computing devices and peripherals; managing classroom and lab technologies; supporting software and hardware installations; and delivering excellent client service. This role supports students, faculty, and staff with Tier I and Tier II technical assistance related to devices, applications, IT infrastructure, educational technology, and service desk operations. The Specialist also contributes to ongoing IT projects, asset tracking, Evergreen equipment replacement cycles, and image development for campus-wide systems.

The Specialist will deliver technical support for a broad range of services and technologies. They will investigate and resolve technical issues, provide on-site and remote troubleshooting, and assist users with service requests related to hardware, software, classroom technology, network access, and telephony. The position supports the maintenance and imaging of lab and classroom computers, smart cards, and peripheral equipment. They will configure and maintain devices such as desktops, laptops, tablets, printers, and cellular phones, ensuring operational efficiency and security. The role includes the setup and technical support of video conferencing equipment, guest Wi-Fi accounts, and Tier I support for online learning tools.

The Specialist will manage software installations and updates, work with vendors, and monitor systems to identify and address security or usability concerns. They will participate in the Evergreen Program, supporting the full lifecycle of university-owned equipment from acquisition and deployment to data migration and secure disposal. This includes maintaining accurate inventory through the IT asset management system.

Additional responsibilities include creating and updating system images, assisting with IT projects, contributing to administrative tasks such as logging service tickets, and mentoring student IT staff. The Specialist is expected to remain current with emerging technologies and practices, and support continuous service improvement.

How To Apply

Cape Breton University will be accepting applications for this opportunity via their Human Resource Information System (HRIS), or other external site. Please follow the link and the instructions below carefully. Failure to do so may result in disqualification.

Applications for the successful candidate will include a:

  • cover letter describing the expertise of the applicant
  •  complete resume
  •  list of at least three references.

Please upload all required documents to Additional Documents if no designated area is listed. Incomplete applications may not be considered.

Applications must be received by June 9, 2025.

The union affiliation of this position is with the Canadian Union of Public Employees (CUPE) Local 3131. Salary level is Market Driven – Tier 1.

Click here to view more information and to apply.

Cape Breton University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply but applications from Canadians and permanent residents will be given priority.

CBU is committed to Equity, Diversity, and Inclusion (EDI) and applicants are encouraged to self-identity if they are part of a marginalised community, or have experience working with Indigenous communities.

If we contact you for an interview and you are a person with a disability who requires technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance.

Cape Breton University

Human Resources Dept.

HumanResources@cbu.ca

1250 Grand Lake Road,

Sydney, NS B1M 1A2

Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.

Location Information
Community
Sydney
County
Cape Breton Regional Municipality
Province
Nova Scotia
Country
Canada
Opportunity Information
Employer
Cape Breton University
NOC Code
—
Experience Required
Yes
Available Openings
1
Pay Type
To be Determined
Pay Period
To be Determined
Remuneration Per Pay Period
Estimated Weekly Hours
—
Start Date
—
End Date
—
Language
English
Posted on
May 26th 2025
Expires
June 9th 2025