New Dawn

Full-Time Part-Time Casual

Weekdays Weekends Evenings Nights Shift On-Call Holidays

Description

Reports To 

Manager, New Dawn Community Healthcare under the supervision and direction of the Community Care Coordinator

Duties and Responsibilities

The Custodial Site Monitor is responsible for maintaining a safe and secure environment for employees, volunteers, clients, residents, tenants, and visitors at the buildings, facilities and properties that are owned, operated and/or managed by New Dawn Enterprises. Primarily located at Pine Tree Park, the Site Monitor is responsible for maintaining a visible presence, patrolling and monitoring premises, enforcing security protocols, responding to incidents, and ensuring the safety and security within the premises. The Monitor works every shift with vigilance, integrity, demonstrates strong communication skills, and the ability to respond calmly and effectively to emergencies. They ensure that all work is completed in a caring and respectful manner in keeping with all relevant New Dawn Enterprises and legislative policies and procedures.

Duties & Responsibilities

Patrol & Monitoring

·         Conduct regular foot patrols of the premises (primarily at Pine Tree Park, but other sites as assigned) to identify suspicious activity, safety hazards, or potential threats

·         Monitor surveillance cameras, alarm systems, and access control systems for irregularities

·         Inspect doors, windows, gates other points of access to ensure they are secure and report any hazards and needs for repair and/or maintenance

Access Control

·         Check identification and credentials as required for staff, volunteers, residents, tenants, visitors, contractors, and other individuals who arrive at the premises

·         Enforce access control policies and prevent unauthorized entry

Incident Response & Management

·         Respond promptly to alarms, disturbances, and emergency situations (e.g., fire, medical emergencies, unauthorized visitors, theft, etc.)

·         Take appropriate action including contacting emergency services and attempting (when safe to do so) to de-escalate hostile situations

·         Document all incidents accurately in written reports, including those with and without harm and near misses, and maintain up-to-date and accurate daily activity logs

Site Liaison

·         Serve as a visible point of contact for staff, volunteers, residents, tenants, visitors, contractors, and other individuals seeking assistance on the site

·         Provide directions, wayfinding, escort and general support and guidance as required

·         Liaise with law enforcement and emergency responders as required

Compliance & Safety

·         Ensure compliance with organizational security and safety policies and procedures

·         Conduct safety inspections of site any hazards and needs for repair and/or maintenance

·         Participate in regular safety and security drills (e.g., fire or lockdown drills) and training

Qualifications

·         High school diploma or equivalent

·         Minimum one (1) year experience working in security, law enforcement, or military

·         Experience using security technology (CCTV, access control systems, etc.)

·         Valid and up-to-date certification in Persons with Security Responsibilities (PSWR), de-escalation, responsive behaviours and/or crisis management

·         Valid and up-to-date First Aid/ CPR & AED certification

·         Clear criminal records check including vulnerable sector search  

·         Strong observational skills and attention to detail

·         Ability to remain calm under pressure and handle conflict appropriately and diplomatically

·         Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client directed approach and a social justice perspective)

·         Physical fitness and ability to perform all aspects of the job including the physical stamina to endure extended periods of standing and walking, walking between different areas of sites, and the physical ability to lift up to fifty pounds (50 lbs)

·         Compassion, empathy, diplomacy, and problem solving

·         Experience working with and advocating for vulnerable populations 

·         Ability to work independently, as part of a team, and with guidance

·         Exceptional attention to detail and verbal and written communication skills 

·         Ability to work effectively with others toward shared goals  

·         Highly organized and ability to work well under pressure 

·         Proficiency with Microsoft suite of programs and applications 

·         High level of integrity, confidentiality, and accountability 

·         Understands servant leadership and community-centricity

Work Conditions

·         Physical ability to lift and carry up to fifty pounds (50 lbs) 

·         Bending, kneeling, squatting, sitting, standing, walking, climbing stairs, and occasional lifting

·         Ability to climb ladders or step stools to reach high areas such as windows

·         On feet most of the workday 

·         Work indoors and outdoors in various weather conditions

·         Rotating shifts, including work on weekends, holidays, and overnight schedules

·         Interaction with staff, volunteers, residents, tenants, visitors, contractors, and other individuals

·         Travel may be required 

·         Overtime may be required

·         Environment can be busy and/or noisy at times 

Total Compensation Package

New Dawn Enterprises believes in supporting the well-being of employees and, in service of this, has created the following compensation package for employees of New Dawn Enterprises in addition to their hourly rate of pay;

Paid Holidays

New Dawn observes the following eight (8) public holidays: New Year’s Day, Heritage Day, Good Friday, Canada Day, Labour Day, National Day for Truth and Reconciliation, Remembrance Day, and Christmas Day.

Extended Health & Well Being

GroupHEALTH provides integrated wellness services for employees through Sparrow Health featuring access to enhanced mental health support, access to direct and seamless virtual healthcare, and an Employee and Family Assistance Program (EFAP) that includes critical incident support, 24/7 crisis support, substance-use management, and other resources that go beyond expectation from a traditional EFAP.

Café Marie Discount

All New Dawn employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.

Rewards & Recognition

New Dawn recognizes and rewards the service of employees with years of service rewards at defined milestones in their careers. New Dawn also recognizes and rewards the work, achievements and significant events of employees throughout the year with ongoing and immediate recognition throughout the year.

Professional Development  
New Dawn is committed to the ongoing professional development and lifelong learning aspirations of employees in their skills and knowledge. Employees are encouraged to discuss position-relevant professional development opportunities with their Manager. 

About New Dawn Enterprises 

New Dawn Enterprises is a private, volunteer-directed non-profit social enterprise dedicated to community building. It seeks to identify community needs and to establish ventures or partnerships that meet those needs.  

Incorporated in 1976, New Dawn is the oldest Community Development Corporation in Canada. Today it employs more than 200 people across 10 companies. These companies provide community health and social care; housing, affordable housing, and supportive housing; disability services and supportive living; newcomer settlement; arts, culture and food; affordable meals for seniors; youth mental health services and programming, early childhood education, and spaces for community gathering and building. 

All of its work is in service of building a more vibrant and self-reliant Unama’ki-Cape Breton Island. 

Location Information

Community

Sydney

County

Cape Breton Regional Municipality

Province

Nova Scotia

Country

Canada

Opportunity Information

Employer

New Dawn

NOC Code

Security guards and related security service occupations (64410)

Experience Required

Yes

Available Openings

6

Pay Type

Hourly

Pay Period

Hourly

Remuneration Per Pay Period

$20.00/hour

Estimated Weekly Hours

—

Start Date

May 5th 2025

End Date

—

Language

English

Language Proficiency Level

Posted on

May 5th 2025

Expires

May 16th 2025