Employment - NS Works Case Manager
NS Works Case Manager
YMCA of Cape Breton
Full-Time Permanent
Weekdays
Description
Title: Case Manager
Reports to: Operations Manager
Position Status: Full-time, Permanent
Salary: $51,853.23 to $58,377.15 annually
Start Date: As soon as possible
Office Location: Glace Bay, NS
Job Purpose
Case Managers are responsible for assessing an individual’s employment/career needs and identify those who are suitable for case management. Case managers work with these individuals in a collaborative, client driven process to develop a Return-to-Work Action Plan (RTWAP). These actions of a Case Manager must address the specific needs of the client as documented in their goals. The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes. It is paramount that Case Managers demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.
Duties and Responsibilities
- Conduct client needs assessment, including Level 1 and Level 2 Assessments (others as needed).
- Identify strengths and barriers to employment; Develop a RTWAP plan to address barriers.
- Remain abreast of funding programs, community organizations, service providers and referral agencies;
- Maintain client files in web-based application while complying with privacy protocols;
- Actively participate in multi-disciplinary team meetings;
- Deliver information sessions and conduct employment related workshops, as required;
- Liaise with other agencies on behalf of Nova Scotia Works, participating in committees, projects or activities, when appropriate;
- Monitor and evaluate RTWAP - adjust as needed;
- Participate in program and service development that is responsive to the evolving needs of clients
- – ensuring maximum effectiveness and efficiency
- Must be willing to cross train and assume other duties, as required.
Qualifications
- Degree or post-secondary education in Human Services field or related field of study or a combination of education and work-related experience;
- Advanced Microsoft Office skills - experience working with cloud computing considered an asset;
- Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
- Demonstrated discretion and sound judgment in the handling of confidential information;
- Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
- High level of initiative is needed to work independently and respond to unanticipated items;
- Committed to professional development and career self-management;
- Strong communication and presentation skills – experience facilitating considered an asset, and;
- Schedule flexibility to accommodate variations outside of regular business hours, as needed.
We offer
- Comprehensive Benefit and Pension Plan
- Strong Work Life Balance Programs – Paid time off (15 days paid vacation, 11 wellness days per year, paid holidays)
- YMCA employee or family membership
- Discounted Childcare and Program Rates
- We are an AIP (Atlantic Immigration Program) designated employer
How To Apply
YMCA of Cape Breton will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.
Apply Today!
Please email your cover letter and resume in one document to HR@cb.ymca.ca by 4:30 ADT March 25, 2026 It is imperative that the cover letter and resume illustrate your professional competencies in relation to this position. Please reference CM-GB2026 in the subject line and note only candidates selected for an interview will be contacted.
The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.
The YMCA Experience
The YMCA of Cape Breton is one of the largest charities in Nova Scotia and a member of one of the most recognized organizations in the world. Its mission is to build a healthy and caring community by creating opportunities for all people to achieve personal growth in spirit, mind and body. Through building connections with people at all ages and stages of their lives – as well as the broader community – the YMCA of Cape Breton serves over 30,000 people annually.
Programs and services focus on addressing economic, health and social issues, these include health, fitness and aquatics; licensed childcare; employment programs; youth programming and related community services. The YMCA occupies 15 program sites across Cape Breton Island.
The YMCA of Cape Breton offers a great workplace culture achieved through an environment that embraces diversity and social inclusion, values differences, celebrates achievements and supports full participation by all employees. The YCB provides 250+ employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of those within our communities.
Email Address: hr@cb.ymca.ca Apply here
Intended Audience
This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.
Location Information
- Community
- Sydney
- County
- Cape Breton Regional Municipality
- Province
- Nova Scotia
- Country
- Canada
Opportunity Information
- Employer
- YMCA of Cape Breton
- NOC Code
- —
- Experience Required
- Yes
- Available Openings
- 1
- Pay Type
- To be Determined
- Pay Period
- To be Determined
- Remuneration Per Pay Period
- Estimated Weekly Hours
- —
- Start Date
- —
- End Date
- —
- Language
- English
- Language Proficiency Level
- Posted on
- March 17th 2026
- Expires
- March 25th 2026
