Job Details - Member Service Representative (MSR)

Member Service Representative (MSR)

Sydney Credit Union

Part-Time Work-Term Casual Seasonal



Are you a friendly, outgoing individual with exceptional interpersonal and relationship-building skills and keen on making an impact in your community? Are you a self-starter who can see opportunities and offer great solutions? Then, we at Sydney Credit Union would love to hear from you!

Sydney Credit Union is a full-service financial institution with 3 branches and 50 employees in CBRM. Our Member Service Representatives play a key role in delivering exceptional service to our members by providing a personalized and engaging experience every time.

As an MSR, you would be required to:

  • process various financial transactions and balance daily work in an efficient and accurate manner;
  • have meaningful conversations with our members to understand their needs and offer suitable solutions;
  • promote our products and services as well as participate in branch campaigns and initiatives;
  • proactively reach out to our members we don't see on a regular basis;
  • be a team player, willing to assist others you work with;
  • be flexible to work any day of the week from Mon-Fri in any of our branches (Sydney, Sydney River, and Whitney Pier). 

We offer:

  • outstanding culture and opportunity to join an engaged and community-focused team;
  • personalized training and opportunity for personal development;
  • a living-wage ($17.65) in our region to start.

How to apply:

If this sounds like an opportunity for you, please forward your CV with a cover letter via email to 

Your CV and cover letter should be a Microsoft Word or PDF document and we will be accepting applications until Friday, April 23, 2021.


The following attributes would be considered definite assets:

  • demonstrated customer service and business development skills;
  • ability to achieve and exceed business/sales objectives;
  • interpersonal skills, engaging and self-motivated, with a willingness to learn and take initiatives;
  • keen on accuracy and focus on attention to details (data entry, paperwork, cash balancing)
  • critical thinking ability and problem-solving skills;
  • organized and pride of ownership of work performed;
  • completed a certificate or diploma in Business and at least one year of relevant work experience in the services industry, preferably in the financial sector.
Intended Job Posting Audience

This employment opportunity is open for qualified and eligible candidates domestically and internationally.

Applications from Foreign Nationals will be considered.

Location Information
Cape Breton Regional Municipality
Nova Scotia
Job Information
Sydney Credit Union
NOC Code
Customer services representatives (6551)
Experience Required
An Asset
Available Openings
Pay Type
Pay Rate
Estimated Weekly Hours
Innovate to Opportunity (ITO)
Start Date
April 26th 2021
End Date
Language Proficiency Level
Fluent (CLB 10-12)
Posted on
January 20th 2021
April 23rd 2021