Employment - Customer Service Clerk 2 (CSC2)

Customer Service Clerk 2 (CSC2)

Cape Breton Regional Municipality

Full-Time Temporary

Weekdays

Description

Position Title: CSC2

Classification: Customer Service Clerk 2

Department: Transit

Reporting to: Supervisor of Transit

Location: Transit Building

Bargaining Unit: CUPE 933

Salary: $47,741

JOB SCOPE: Under the supervision of the Supervisor of Transit, the CSC representative provides the first point of contact for customers entering or telephoning the Transit Operation.  Representatives will greet the public, determine their needs and provide routine information, application forms and other documents to meet their needs.  Administrative, data entry, and reporting duties are all a key part of this role.

 KEY RESPONSIBILITIES:

  • Cash handling responsibilities; including preparing deposit slips.
  • Cash, ticket, and transfer reporting for each route.
  • Balancing daily transactions to ensure that money is collected and accounted for.
  • Providing secretarial work for Supervisor or designate
  • Monitoring schedules.
  • Input time for Transit staff.
  • Providing feedback on customer concerns and requirements.
  • To catalogue and transmit requests for service to Transit Supervisor
  • To provide general secretarial work as required.
  • To perform other duties as assigned.

REQUIRED SKILLS:

  • An ability to work with a minimum of supervision.
  • An ability to work with difficult people.
  • Must possess high level of initiative.
  • Must be a team player, eager to acquire new skills.
  • Must be able to prepare cash reports.
  • Must feel comfortable in making suggestions and recommendations.
  • Familiarity with SAP Software would be an asset.

MINIMUM QUALIFICATIONS:

  • Grade 12 Diploma (or equivalent) plus, a relevant certificate from a recognized post-secondary institution.
  • Equivalent combination of education/experience.
  • Cash handling experience.
  • Customer Service experience.
  • A medical assessment including physical, vision, and hearing tests. Medical assessment must show the capacity of performing tasks of the classification.

ADDITIONAL QUALIFICATIONS:

  • Emergency First Aid/CPR Level A/AED
How To Apply

Cape Breton Regional Municipality will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.

CLOSING DATE FOR APPLICATIONS: 4:00 p.m., Monday, April 29th, 2024

Applications quoting Reference #24.33-E should be directed to:

Human Resources Department, Cape Breton Regional Municipality, 320 Esplanade, Suite 303, Sydney, Nova Scotia BlP 789

Fax: 902-563-5582 E-mail: jobapplications@cbrm.ns.ca 


Applications/Resumes may also be submitted in the drop-off box: Main Floor, City Hall during regular working hours (8:30 a.m. - 4:30 p.m.) Although we thank all applicants for their submissions, we will respond only to those we wish to interview.

CBRM is committed to the principles of Employment Equity and lnclusivity. We encourage applications from designated groups, including but not limited to women, visible minorities, indigenous peoples, members of the 2SLGBTQIA+ community, and persons with disabilities. CBRM encourages the need for respect, integrity, diversity, accountability, and the public good.

Email Address: jobapplications@cbrm.ns.ca Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (study permit, open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
Community
Sydney
County
Cape Breton Regional Municipality
Province
Nova Scotia
Country
Canada
Opportunity Information
Employer
Cape Breton Regional Municipality
NOC Code
—
Experience Required
Yes
Available Openings
—
Pay Type
Salary
Pay Period
Annually
Remuneration Per Pay Period
$47741.00 per year
Estimated Weekly Hours
—
Start Date
—
End Date
—
Language
English
Posted on
April 16th 2024
Expires
April 29th 2024