Employment - Information Resource Specialist

Information Resource Specialist

YMCA of Cape Breton




Title: Information Resource Specialist
Reports to: Operations Manager
Position Status: Full Time, Permanent
Salary:  $35,000 - $39,900
Start Date: As soon as possible  
Office Location: Sydney

The YMCA Experience

The YMCA of Cape Breton is a charitable organization dedicated to the growth of all persons in spirit, mind and body, and to their sense of responsibility to themselves, each other and the global community. In joining the YMCA you will become part of a dedicated team of individuals with great passion for supporting each other and the communities in which we serve. You commit to embracing and promoting the YMCA culture of philanthropy, inclusion and allyship both in and outside of the workplace.

Position Summary

The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated bundle of employment services to help Nova Scotians understand, prepare for and meet the needs of the provincial labour market. Additionally, we provide services to support employers in recruiting, managing and developing the talent they require to be more productive in the global economy. The Information and Resource Specialist is the first point of contact for job seeker and employer clients.

They must demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

In support of our mandate, team and clients, the Information and Resources Specialist will:

  • Gather and disseminate current and relevant career and employment information;
  • Determine the degree to which information and resources meet the needs of individuals and communities in which they are located;
  • Provide information on the support services available to assist individuals;
  • Conduct service needs identification and/or employment readiness identification;
  • Gather and document initial client information and document in web-based application;
  • Support self-serve clients in conducting labour market research, creating cover letters and resumes;
  • Gather centre usage data and provide analysis, as required, and;
  • Support marketing initiatives by monitoring and updating social media outlets and/or website, hosting information sessions and participating in community events.


  • Bilingualism (French/English) is considered an asset;
  • Demonstrated customer service experience - customer service training is considered an asset;
  • Advanced Microsoft Office Skills - experience working with cloud computing considered an asset;
  • Knowledge of social media outlets and experience updating for business purposes;
  • Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
  • Superior interpersonal and communication skills are essential to establishing and maintaining harmonious working relationships;
  • Demonstrated discretion and sound judgement in the handling of confidential information - this includes a high degree of integrity and trust;
  • Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
  • High level of initiative is needed to work independently and respond to unanticipated items;
  • Strong communication and presentation skills, and;
  • Schedule flexibility to accommodate variations outside of regular business hours, as needed.

Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Check and Child Abuse Registry Check. Employees will be required to attend YMCA Child Protection Training. Travel will be required.

How To Apply

YMCA of Cape Breton will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.

Please email your cover letter and resume in one document to Human Resources at HR@cb.ymca.ca  by 4:30 pm on Friday, June 24, 2022, referencing YMCA-NSW-IRS-June22. Please note only candidates selected for an interview will be contacted.

Apply here

Intended Audience

This employment opportunity is open for: Canadian, Permanent Residents, and Temporary Residents who are able to work for any employer in Canada (Study Permit and Open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
Cape Breton Regional Municipality
Nova Scotia
Opportunity Information
YMCA of Cape Breton
NOC Code
Experience Required
Available Openings
Pay Type
To be Determined (Negotiable)
Estimated Weekly Hours
Start Date
End Date
Language Proficiency Level
Fluent (CLB 10-12)
Posted on
June 15th 2022
June 24th 2022