Employment - Information Resource Specialist (IRS)

Information Resource Specialist (IRS)

Nova Scotia Works - NEDAC




The Northside Employment & Resource Centre is a Nova Scotia Works Employment Services Centre. We have been delivering employment-related programs and services to both job seekers and employers in our community for 25 years.

Our organization is seeking an individual who is passionate about serving the community and its members. They will act as the main point of contact for clients while giving them the information and resources necessary to navigate the support services that we offer.

The Information Resource Specialist gathers and disseminates current and relevant career and employment information. They determine the degree to which information and resources meet the needs of individuals and communities in which they are located, and provide information on the support services available which can assist them. The IRS will be the initial point of contact for clients and ensure clients are greeted in a friendly manner that makes them feel comfortable.


• Collect, process, and keep track of information; perform reception duties, answer phones, use office equipment;
• Assist with the development of administrative forms, documents, filing systems, and record keeping systems; input data, provide clerical assistance and services
• Conduct orientation to NSW services and identify potential service needs
• Register all clients in our log and maintain records of services provided
• Schedule clients requiring employability needs for appointments
• Maintain job boards
• Compile statistics and submit to Executive Director for measuring outcomes and accountability
• Assist clients with minor updates of resumes and job search
• Operate central incoming calls and emails
• Receive visitors at the front desk in a professional, courteous manner, ensuring that there is always someone available to greet clients
• Maintain client privacy and confidentiality at all times
• Maintains social media sites and website


• Foster a team-oriented work environment within the Northside Employment & Resource Centre
• Ensure a professional and positive work environment
• Maintain a clean, safe and secure work environment
• Attend and proactively participate in internal and external professional development events and staff meetings as required
• Must be available to work evenings and/or weekends on occasion

Skills & Competencies:
• Good knowledge of community organizations, service providers, and referral agencies
• Ability to access and effectively use information and communications technology (Microsoft Office applications and online communications tools)
• Excellent communication, interpersonal and customer service skills
• Ability to work well with others
• Have excellent communication skills and experience working with a variety of clients from varied occupations, levels of education and cultures
• Problem solving, job task planning and organizing, writing, finding information, decision making, critical thinking, reading text, document use and continuous learning
• Demonstrates practice of inclusion, ethical decision making and respect for diversity
• Commitment to professional development and career self-management

Nova Scotia Works – NEDAC is committed to ensuring a diverse and inclusive workforce through equitable participation of persons from diverse groups. All applicants who are members of an employment equity group are encouraged to self-identify.

Applications can be sent to jjconnell@nedac.ca


No telephone inquiries please. We thank all applicants for their interest and advise that only those candidates selected for an interview will be contacted.

Intended Audience

This employment opportunity is open for: Canadian, Permanent Residents, and Temporary Residents who are able to work for any employer in Canada (Study Permit and Open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
North Sydney
Cape Breton Regional Municipality
Nova Scotia
Opportunity Information
Nova Scotia Works - NEDAC
NOC Code
Administrative assistants (1241)
Experience Required
An Asset
Available Openings
Pay Type
To be Determined
To be Determined (Negotiable)
Estimated Weekly Hours
Start Date
August 16th 2021
End Date
Language Proficiency Level
Advanced (CLB 8-9)
Posted on
July 20th 2021
August 6th 2021