Job Details - Communications Operator(s) - 911 Calltaker/Dispatcher

Communications Operator(s) - 911 Calltaker/Dispatcher

Cape Breton Regional Municipality

Part-Time Temporary

Weekdays Weekends Evenings Nights Shift Holidays


Job Scope

Under the supervision of an on-duty Integrated Emergency Services Supervisor, the Communications Operator will receive emergency and non-emergency calls, including enhanced 911 calls, and call for assistance for Police, Fire and Medical at the Integrated Emergency Services Communication Center and gather the essential information from the caller to determine whether or not emergency response services are needed.  The Communications Operator will also maintain status checks of all active calls for services with all emergency response personnel.

Main Function

As a first-first responder, the Communications Operator(s):

  • Receive emergency calls the emergency 9-1-1 line for Police, Fire and Medical and initiate the appropriate response;
  • Receive calls on the non-emergency lines from the public and other agencies;
  • Operate various computerized communication consoles and associated equipment to receive, assess and relay information from the public to emergency response personnel in a courteous, accurate and expedient manner;
  • Inform the caller of appropriate information pending arrival of emergency assistance;
  • Obtains all essential information and enters the data into the Computer Aided Dispatch (CAD) system;
  • Dispatch and respond to requests from emergency response personnel;
  • Communicate with, and monitor radio channels with a varying number of emergency response personnel;
  • Organize and prioritize calls for emergency services;
  • Utilize various police information systems (CPIC, JEINS) for input and retrieval;
  • Expertly communicate with various Emergency Service Providers;
  • Provide operations related input to supervisory team on procedures and call taking;
  • Perform other duties as assigned.

Hours of Work

The Centre is open 24 hours per day/365 days per year.  Employees are required to work 12-hour shifts, based on dayshifts and nightshifts.

This posting shall remain open until all vacancies are filled.


CLOSING DATE FOR APPLICATIONS: 4:00 p.m. Friday, October 8, 2021
Applications quoting Reference No. 21.29-E should be directed to:

Human Resources Department, Cape Breton Regional Municipality, 320 Esplanade,
3rd Floor, Suite 303, City Hall, 320 Esplanade Sydney, NS B1P 7B9
Fax:  902-563-5582 or E-mail:

Applications/Resumes may also be submitted in the drop-off box:  Main Floor, City Hall during regular working hours (8:30 a.m. – 4:30 p.m.). 


Knowledge, Skills, and Abilities 

  • Learn techniques, procedures and methods used in the operation of a public safety communications center quickly and interpret them correctly;
  • Ability to understand and locate policies, procedures and departmental operational guidelines with reference to specific emergency situation responses;
  • Ability to remain in control, composed and organized under pressure or in high stress situations;
  • Ability to work with a team and develop team relationships;
  • Ability to organize and problem solve to handle multiple calls, assess, prioritize incidents to meet the need of the emergency response services, co-workers and the public;
  • Ability to communicate effectively, both verbally and in writing;
  • Ability to coordinate and efficiently multi-task and complete assignments without error;
  • Have excellent communications skills to effectively deal with people in person, by telephone or radio, many of whom may be in distress;
  • Capability of being trained in the use of the various computerized systems including systems used by police and fire;
  • Ability to obtain accurate information from callers while entering information in a computer;
  • Reviews and trains to maintain operational knowledge and stays abreast of continuous system changes, enhances knowledge, and learns new skills, provides input to enhance and improve department services;
  • Ability to hear and to articulate clearly on the telephone;
  • Ability to produce form reports accurately, quickly and legibly, using correct grammar and spelling;
  • Ability to read and understand maps;
  • Ability to work various hours and shifts on short notice; and
  • Maintains regular and predictable work attendance.

Required: *Copies of certificates/diplomas must be attached to application to be considered.

  • Secondary school graduation with preferred post-secondary training in clerical and computer related tasking (Must include copy with application);
  • Keyboarding and typing skills at 30 wpm required;
  • Must possess and maintain a valid Nova Scotia driver’s license (Must include copy);
  • Computer courses in Microsoft e.g. Word, Excel, Power Point;
  • CPR training and experience in dealing with emergency situations would be considered an asset (please include copy);
  • Must be able to pass 911 training;
  • A medical assessment including vision and hearing tests. Medical assessment must show the capacity of performing tasks of the classification. (This is not required at time of application but will be required prior to hiring).

Please note: Criminal Records Check, psychological assessment and polygraph verification are required as a condition of employment.

Intended Job Posting Audience

This employment opportunity is open for: Canadian, Permanent Residents, and Temporary Residents who are able to work for any employer in Canada (Study Permit and Open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
Cape Breton Regional Municipality
Nova Scotia
Job Information
Cape Breton Regional Municipality
NOC Code
Dispatchers (1525)
Experience Required
Available Openings
Pay Type
To be Determined
Pay Rate
To be Determined
Estimated Weekly Hours
Start Date
End Date
Language Proficiency Level
Advanced (CLB 8-9)
Posted on
April 12th 2021
October 8th 2021